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Close Incident

Activity Description​

Closes an incident (the activity does not terminate the workflow).

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to close the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %DeviceName%
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %AlertType%
  • Reason – The reason for closing the incident is registered to the workflow's log. The reason is documented in Actions Incident History.
  • Send Notification – Notify the recipients who received the previous notification within the scope of this incident. All recipients will be contacted via the same manner they were previously contacted.
  • Terminate Workflow – Check to terminate the workflow that was triggered by the incident.